At Mora Mora India, we strive to ensure customer satisfaction. Refunds are provided only under specific conditions, as outlined below. Please read this policy carefully before placing an order.

Eligibility for Refund

A refund request will be accepted only if:

• The product received is defective, damaged, or incorrect
• Clear video proof of the issue is shared via WhatsApp or email
• The request is raised within 48 hours of delivery
• The product is unused, unwashed, and in original packaging

Verification Process

All refund requests are subject to verification. Customers must share a clear unboxing or product defect video for review. Requests without video proof will not be accepted.

Refund Method

Approved refunds will be processed to the original payment method used during checkout. Mora Mora India does not offer cash or alternative refunds.

Refund Timeline

• Refunds are initiated within 7 working days after approval
• Bank or payment gateway delays may apply
• Refund processing time may vary depending on your bank

Non-Refundable Cases

• Size or fitting issues
• Color preference issues
• Minor color or design variations
• Damage caused due to customer misuse

Shipping & Returns

If a return is approved, the product will be collected through our logistics partner Shiprocket. Return shipping instructions will be shared after approval.

Policy Updates

Mora Mora India reserves the right to modify this Refund Policy at any time. Any changes will be effective once updated on this page.