At Mora Mora India, your privacy is extremely important to us. This policy explains how we collect, use, store, and protect your personal information when you visit our website or purchase our products.

Information We Collect

We may collect the following information from customers:

• Full name
• Email address
• Mobile number
• Billing and shipping address
• Order and transaction details

Use of Information

• To process and deliver orders
• To ship products using Shiprocket
• To provide customer support and order updates
• To verify return, refund, or complaint requests
• To improve our website, services, and user experience
• To comply with legal and regulatory requirements

Returns, Refunds & Verification

Returns and refunds are accepted only in case of defective, damaged, or incorrect products. Customers must share clear video proof of the issue via WhatsApp or Email within 48 hours of delivery. All requests are reviewed before approval.

Shipping & Logistics

To fulfill your orders, we share necessary details such as name, address, and phone number with our logistics partner Shiprocket and its courier partners strictly for delivery and return purposes.

Data Sharing

We do not sell, rent, or trade your personal information. Data is shared only with:

• Payment gateway partners (Razorpay)
• Shipping and logistics partners (Shiprocket)
• Government or legal authorities when required by law

Cookies

Our website may use cookies to enhance user experience and analyze performance. You can control cookie preferences through your browser settings.

Policy Updates

Mora Mora India reserves the right to update this Privacy Policy at any time. Any changes will be published on this page.